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Return & Refund Policy
Your Rights (Australia)
Under Australian Consumer Law (ACL), you are entitled to a replacement, refund, or repair if a product is faulty, not as described, or does not do what it is supposed to do.
These rights apply automatically and are separate from our store policy below.
Our 30-Day Return Policy
We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In original packaging
- Not damaged due to misuse
- Accompanied by proof of purchase (order number)
Change of Mind Returns
If you change your mind:
- You may return the item within 30 days
- Return shipping costs are the customer’s responsibility
- The item must be unused and in original packaging
👉 Once received and inspected, a refund will be issued (excluding original shipping costs if applicable)
Damaged, Faulty or Incorrect Items
If your item arrives:
- Damaged
- Faulty
- Incorrect
👉 Please contact us within 48 hours of delivery
We will:
- Offer a replacement or full refund
- Cover return shipping costs (if required)
How to Start a Return
To initiate a return, please contact us at:
Include:
- Your order number
- Reason for return
- Photos (if item is damaged or faulty)
👉 Returns sent without contacting us first may not be accepted.
Refunds
Once your return is received and inspected:
- You will be notified of approval
- If approved, refunds are processed within 5–10 business days
- Refunds are issued to your original payment method
Non-Returnable Situations
We do not accept returns if:
- Product has been used or damaged by customer
- Request is made after 30 days
- Item is not in original condition
Exchanges
We do not offer direct exchanges.
👉 If you need a different item, please:
- Return the original item
- Place a new order
Returnless Refunds
In certain situations, we may offer a returnless refund, meaning you do not need to return the item to receive a refund.
This is typically offered when:
- The cost of return shipping is higher than the product value
- The item has minor issues that do not require return
- It is more efficient to resolve the issue without return
👉 In such cases, we may:
- Issue a full or partial refund, or
- Provide a replacement without requiring return
Important Notes
- Returnless refunds are offered at our discretion and are not guaranteed for every request
- We may request photo or video evidence before approving a refund
- This option is limited to prevent misuse or abuse